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Knowledge base
Delivery & Collection
Delivery Info
13
Delivery Options
European Delivery Costs
Rest of the World Delivery Costs
Order confirmation
Why is my order late?
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Existing Orders
0
Delivery FAQs
3
Can I track my delivery overseas?
Corona Virus (covid-19) - Deliveries
European Deliveries
Orders & Payments
Completed Orders
9
Why has my order been cancelled?
My order has been cancelled, but it appears that I have still been charged
Where is my order?
I'm missing item(s) from my order
Why have items been cancelled from my order?
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Placing Orders
9
What payment options are accepted?
What is payment authentication?
When do you take payment?
Can I use my gift card online and in store?
Can I use my credit note online and in store?
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Product info
4
How do I find my size?
Item out of stock?
Is there a limit to how many products I can buy?
Size Guide
Returns & Refunds
Returns
4
Return – online
Return – in store
Can I exchange an order?
Can I return more than one order in the same parcel?
Refunds
4
How will I receive a refund?
Why have I been refunded for an item instead of it being exchanged?
When will I receive a refund?
I can't see a refund on my bank statement
Completed Orders
0
My Account
Getting Started
9
How To Register
How do I create or change my password
How do I buy online?
How do I pre-order an item?
How do I apply a discount code?
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Technical Issues
4
Add to safe sender list
I’m having problems signing in. What can I do?
I’ve found an issue with your website.
I’m having problems with a page on your site. What do I do?
Recognition
0
Site Policies
Contact Us
0
Terms & Conditions
9
Terms & Conditions (UK)
Terms & Conditions (non-UK customer)
Security, Privacy and Cookie Policy
Third Parties
Fur Policy
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