When will I receive a refund?

We aim to process all returns as quickly as possible and you should receive confirmation of your refund within a week of having returned the item.

The refund process time includes the time it takes for us to receive your item(s) back, process them with all the necessary checks as well as your bank’s processing time.

Please note that if you have been provided with our freepost address it may take up to 14 days to receive confirmation of your refund. The delay is due to the extra time it takes for freepost items to be delivered.

At busy times of the year such as public holidays, our refund processing times may increase to reflect shipping delays.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.