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I’m having problems signing in. What can I do?

We’re sorry to hear that you’re having trouble signing in!

In order to shop with us or access your account on our website, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the exact same email address and password that you used when you first registered with us. A good way to check this is to look for your registration email, and identify the email address it was first sent to.

If you can't remember your password, simply select the "Forgotten Password" option found on the sign-in page. From there, input your email address and follow the steps to set up a new password. Once signed in, you can change many of your details at any time by navigating to the My Account page.

If, after these troubleshooting steps, you are still having problems signing in to your account, please contact us.

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