Yes, you can track your order!
We send you your tracking number in the dispatch email when your parcel has been dispatched from our warehouse. You also get a link to the appropriate section of the courier's website.
You can also find your unique tracking reference number in your order history, to track the progress of your shipment.
Couriers deliver between 07:30 and 21:00, in most areas, and will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they can be asked to leave it with a neighbor, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done.
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.
For further information or if you're still having problems tracking your order, please contact our Customer Services team who will help look into this for you.