Completed Orders

Wrong/Faulty item received
We’re sorry to hear there are issues with your order. Please use our contact form and attach images of the wrong/faulty items and we'll investigate th...
Mon, 5 Sep, 2022 at 3:03 PM
I'm missing item(s) from my order
We’re sorry there’s items missing in your order. Before contacting our customer service team, please make sure to check your emails as we will notify you i...
Tue, 22 Feb, 2022 at 10:06 AM
Why has my order/item(s) been cancelled?
Sorry your order or item(s) have been cancelled. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel i...
Thu, 3 Mar, 2022 at 10:58 AM
My order has been cancelled, but it appears that I have still been charged
If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.  The time might depend on your banks processes. 
Wed, 10 Mar, 2021 at 9:19 AM
I haven’t received my gift card
Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher. If you still can’t find it, please contact us and we w...
Tue, 30 Mar, 2021 at 9:41 AM